Thank you for shopping at hellstaroutlet.com (the "Website"). We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund and return policy below.
1. Returns 1.1. You have the right to return any item purchased from our website within 30 days from the date of delivery.
1.2. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Any items that show signs of wear or use will not be eligible for return.
1.3. To initiate a return, please contact our customer support team at [email protected] and provide your order number, the reason for the return, and any relevant details. Our support team will guide you through the return process.
1.4. Customers are responsible for the return shipping costs, unless the return is due to a defect or an error on our part.
2. Refunds 2.1. Once we receive your returned item and verify its eligibility, we will process your refund.
2.2. Refunds will be issued to the original payment method used for the purchase.
2.3. Please allow up to 5 business days for the refund to reflect in your account, depending on your payment provider's processing time.
2.4. If you haven't received your refund within the specified period, please contact us at [email protected] to inquire about the status of your refund.
3. Exchanges 3.1. We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process as outlined in Section 1 and place a new order for the desired item on our website.
4. Damaged or Defective Items 4.1. If you receive a damaged or defective item, please contact our customer support team at [email protected] within 1 days of receiving the order.
4.2. We may require you to provide photos or other evidence of the damage or defect for verification purposes.
4.3. Depending on the situation, we will offer you a replacement, a refund, or store credit for the damaged or defective item.
5. Non-Returnable Items 5.1. The following items are non-returnable:
Items that have been used, washed, or damaged by the customer. Items without their original packaging. Gift cards or downloadable products. 6. Return Shipping Address 6.1. Please contact our customer support team at [email protected] to obtain the correct return shipping address before sending back your item.
7. Contact Us 7.1. If you have any questions, concerns, or requests related to our refund and return policy, please contact us at:
